Technology

BCX Partners with Department of Health in developing and deploying COVIDConnect

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Last Friday, the Minister of Health, Dr. Zweli Mkhize, announced the launch of COVIDConnect, a contact tracing technology that aims to fast-track the containment of COVID-19.  BCX has partnered with the Department of Health (DOH) in developing and deploying COVIDConnect, a leading-edge contact tracing solution.

“We are immensely proud of the dedication, skill and passion of Telkom/BCX teams who worked tirelessly to bring this solution to life, in order to support our country in containing the virus. I believe that in the most difficult times is when innovation prevails and this is proof of that,” says BCX CEO Jonas Bogoshi.

COVIDConnect uses several data sources from laboratories, healthcare facilities and screening service offered through WhatsApp to locate primary infected individuals as well as close contacts. Bogoshi explains: “The solution supports government’s broader containment strategy. We are essentially speeding up the ability to locate and provide additional support to the primary infected individuals and give early warning to possible secondary infected individuals.”

COVIDConnect provides the DOH with a visual of the most affected areas in the country, providing Government with an opportunity to manage and divert resources to the most affected areas, and importantly, applying critical resources deployment strategy.

“It is our hope and wish that COVIDConnect will contribute and complement the Department of Health’s broader response to reducing the spread of the coronavirus. It will also assist in identifying hotspots across the country, providing a consolidated view of how the virus is spreading within the country and across various provinces,” says Bogoshi.

According to Dr. Anban Pillay, Deputy Director-General of the National Department of Health, it is crucial for the public to start engaging the SMS messages we are sending to offer laboratory results. Knowing your results is the first step for us to monitor your health condition, and receive contacts from you, so they can be supported too. This entire process starts with an SMS you receive with a WhatsApp link to engage the positive persons and their contacts. “Precise data from the public is key. The more accurate the data, the better it is for government to make faster decisions and put in place the necessary precautionary measures that are needed to safeguard our country.”

How it works:

  • Allows the public to screen for COVID-19 on WhatsApp (0600 123 456 and USSD Dial *134*832#)
  • Shares test results and provides advice to those who have tested positive for COVID-19 through GovChat’s LetsTalk line +27 82 046 8553 An SMS is sent to inform when results are available.
  • Anonymously alerts people who may have been in close contact with someone who tests positive for COVID-19. An SMS is sent to notify reported close contacts by those testing positive.
  • COVIDConnect draws data from various data sources and provides district health teams with the ability to search for individuals via a table interface, giving them direct communication with the individual via SMS.
    • Builds a map view of SA with functionality to filter by province and include all primary infected individuals listed on the system, whilst identifying the close contacts.
    • Heat map overlays indicate the volumes of infected relative to population estimates

“In the age of digital disruption, the need to adapt and innovate is more apparent than ever before. Technology has the power to combat the pandemic being experienced across the world,” says Bogoshi. “BCX innovate solutions for how people learn, live, and work every day. It is a privilege for us to be able to assist so meaningfully in containing this virus so that we can get SA back to business as soon as possible.”

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